Originally Posted by travelingdrsuz

Yes. Isom's office has a dedicated team that reads through these and will call the person if the need is there. In my case, I had done the call, email, responding to the AI, appealing, etc. I also had a specific action I wanted (which was reasonable), requested they listen to the recording of my phone call, etc. Their office was the office empowered to actually override the system. It's not something I would do for every issue, but an explanation of what you need, how you tried the proper channels and did not get resolution, and what outcome you want may result in a positive and helpful contact. Truthfully, over the years, I think I have had a couple instances, but I am still with AA and gone from no status to EP now, mostly with my BIS, so that tells you how it's gone. Good luck, OP!