Originally Posted by
view-with-a-room
Doesn't make sense to have 500 people waiting in line at the cutomer service at the airport. Endless better options including online. The premium service will be via proactive measures with the priority based on status and ticket booked.
No it does not. Face to face, especially in irrops, matters.
At CDG, during major irrops, AF senior management will come to the terminals to assist customers.
Then again, would you like to see Doug Parker's face when 250 flights are canceled at DFW? Or Vasu suggesting to reroute you through El Paso?