Originally Posted by orbitmic

I am in this situation now, and unfortunately, the person who is answering at the hotel seems unwilling to correct things claiming there is no mistake whilst obviously there is. It was one booking for two rooms. Total bill came to over $3500 but they did the credit based on $1500 (paid in local currency but hotel enter amount in USD). I would say they did it based on one room, but curiously they (wrongly) credited us the nights for both rooms (cumulatively) though of course I don't need those as I qualify by spend. I'm not so sure what to do. Might try Accor's central customer service but that doesn't seem to work too great. I even sent a copy of my credit card bill showing the amount charged but I genuinely think that the person answering me is simply not understanding the issue. Oh dear...