Originally Posted by friedablass

You do get a flight credit for a non-basic economy booking. The only difference is that you need to use the entire credit amount on the rebooking and may need to rebook via Chase Travel - I have seen reports where you had to go through Chase and others that were able to rebook themselves on United.

My personal experience with United was when I booked TATL flight originating in the US via Amex Travel (which I believe is the same as using Chase Travel for this purpose) and I was able to rebook myself via United but any residual amount would be forfeited so I made sure to use it all up.