Has anyone yet used the Hawaiian 50% Companion discount and changed the return flight?
Questions:
- Will we forfeit the discount if we make a change to the return flight (after having flown the outbound). Or also, I guess, if we change the outbound too?
Historically these kinds of complicated changes were handled by Hawaiian Airlines' reservation department (in the Philippines), and the results were a mixed bag. Some people reported the discount code being essentially forfeited if any change is made. But Alaska's companion passes are documented to be much more flexible with changes.
- If we use the 50% companion code to book on AlaskaAir.com, will Alaska's customer service team be in charge of applying the discount code, rather than Hawaiian's offshore team?
If so, I'm inclined to think we'll have more flexibility.
(We got the credit card in September, so I'm wondering if we should NOT use the companion discount for our holiday travels to the mainland this year as we often like to tweak the length of our trip, and instead wait to use it until after the systems are merged in the spring when Alaska might have more control over the reservations, and for a shorter trip where we're less likely to want to make changes.)