I actually did have a 1:1 meeting with somebody from LX, brought up three individual experiences (which he agreed were inacceptable) and then benchmarked what I now get on AF(KL) in terms of fares (levels and conditions), service, benefits, and that LX had simply been overtaken by AF in terms of quality of the product and more or less matched in terms of status benefits for ULTI vs. HON. He was in total agreement that LH Group and by extension LX had lost its quality premium, he was visibly frustrated how that airline he has worked for >2 decades was going down the flush, too many decisions taken in Germany, etc.

So, individual people care, the ones that have a passionate long-term relationship with the airline. But their honest passion does not make its way to the powerpoint or spreadsheet of some bureaucrat in Frankfurt.