FlyerTalk Forums - View Single Post - Prefix cannot be entered in Passenger details
Old Oct 31, 2025 | 12:48 am
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brunos
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Join Date: Jul 2006
Location: Hong Kong, France
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Prefix cannot be entered in Passenger details

I need help.
I book a UA J award on TG.
I have the TG PNR, so I can manage my booking.
It asks me to update my passenger detail. I get the page and can fill all the remaining information. But the Prefix (like Mr or Dr) cannot be modified (it shows a "-"). Then the site rejects my information as the prefix MUST be entered. The info transmitted by UA does show "male" as gender. Tried multiple times. And I cannot select seats until that prefix is fixed.
And I cannot find any phone number to call or chat from Hong Kong.

I appreciate any suggestion.

Last edited by brunos; Oct 31, 2025 at 12:56 am
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