Originally Posted by crazy8534

The specific exclusion is term 5, in case this is applicable to your partner:

5. British Airways Holidays tier points awards do not apply to any British Airways flight bookings where the hotel or car is added to a booking in a ‘Shopping Basket’ with individually priced flight and hotel and/or car components or when added in Manage my Booking after the flight has been booked.

Do you know if he had the option to pay a deposit only? I assume from what you have said that he has received the TPs for the flight, so it may well be that BA feel this is specifically covered by the term.