Originally Posted by yonatan

Also, I seem to have trouble booking online with both the "fully refundable" and "upgrade" options - as soon as I say I want to use a mileage upgrade, it seems to pull up the lowest (nonrefundable) fares even if I selected fully refundable, because the prices shown are lower than what gets shown if I check the refundable box (when selecting the mile upgrade option, it also won't show you the fare rules so it's not possible to confirm directly). Is there a way to force the website to show only refundable fares when trying to book with an upgrade?