Originally Posted by
gr2020
If you didn't actually want to cancel, and were just bluffing for a retention offer, then you're braver than me - haha! Someday the robot will just come back and say "ok, sorry to see you go, your card has been cancelled."
it doesn’t work that way. Automated system can’t do it. They need live agent to verify who you are first and they would try to talk you into a hold or green card first