I got a predictable response from my computer generated inquiry... no voucher, no consideration, basically KMA. The original letter inquiry, as yet unanswered almost 3 months later, explained that mechanical delay (no weather issue) of flight on second leg was going to cause huge misconnect, potentially a forced overnight layover at DAL. That is not apparent from a bean counter in a cubicle viewing the computer generated inquiry. The whole fiasco cost an unanticipated hotel night in one city and a no-show fee (one night) at hotel in destination city, but I will chalk it up to the new SWA and move on. The new Delta credit card has already arrived and points are starting to accrue - something that I would have never considered in the pre-Elliott SWA world. I will of course still fly SWA when its convenient and the price is right, but that is a change from never looking beyond SWA.