Originally Posted by
Virazuno
I would appreciate some advice please.
I was booked on a flight that was cancelled due to weather, and rebooked on another flight the following day.
This flight (the rebooked one) was then delayed by over 3 hours due to late arrival of the incoming aircraft. This was nothing to do with weather - it had completed multiple sectors during the day and picked up technical delays on the way.
I submitted a claim carefully attaching my overnight expenses to the cancelled (weather) flight and a compensation claim to the delayed (technical) flight.
BA have agreed to pay my expenses, but have denied compensation citing the original cancelled (weather) flight. Is this correct? It seems disingenuous that, because I was rebooked due to an earlier weather cancellation, any further delay for any non-extentuating reason is deemed ineligible.
Just to update on this.
Every time I write, they reply quoting the wrong flight and stating weather delay.
Eventually, after going back and forth four times, they have eventually replied citing ATC restrictions.
I do not believe this is the reason. We were told multiple times that the plane had picked up tech delays during the day - this came directly from the Captain and FO waiting to operate our flight, who came to the lounge to tell everyone.
Also, other flights were departing and arriving from both airports involved without any restriction.
Where do I go from here? I keep asking them to confirm that this is their final position (simple, one-line email), and they keep replying with some waffle skirting around everything and not commiting.