Originally Posted by
GagaPilot
Curious, was this the main entrance on the concourse level, or upstairs at the actual D1 Lounge? (Have not been to D1 in SEA yet, only the Skyclub - I’m assuming they check again at the D1 level? It appeared to be a selectable option on the elevator so assume there’s a second check). Anyway, I feel that at SEA there has always been a general “denial” predisposition among the entry agents and I’m wondering if that was the case and the manager just aggressively sided with the agents? A few months back, before the D1 lounge opened, I was traveling to LIM with my husband in D1 on the same PNR, ANC-SEA-ATL-LIM and at the time my husband did not have a club membership, only I did. The agent at first questioned if I wanted to pay for guest access and I had to point out we were D1 and after lots of computer fidgeting and questions like “which segment is your D1, where are you going, etc” we were granted complimentary access as we should. I think SEA’s lack of a huge international presence contributes to this. I always see agents turning folks away (understandable for there to be confusion among the various CC products) and wonder if that general sentiment applies to non-standard entry scenarios.
My only once previous experience at SEA Delta One Lounge was that a Delta One rep will make sure you're eligible downstairs, and once you go up there was another verification by name at the elevator door. I've had several times before in Boston where there was domestic segment connecting to international Delta One, and the computer just doesn't recognize it. What's even more puzzling is the lack of knowledge of the agents - obviously, international long haul destination in business class to Sao Paolo and Rome would be Delta One, but the agent would still question me about the eligibility of such flight segments. However, usually a manager would be able to manually fix the entry acceptance, this is the first time where the manager outright denied entry on the basis that it's "domestic", which the computer screen listed as a prerequisite. The first door agent was nice enough to show me what the computer was showing her before she called the manager. For what it's worth, I was able to access the Delta One Lounge at LAX with no problem, but that was late and the showers were already closed.