Just finished off a 1 night stay here over a weekend, booked on cash using AMEX FHR + SUA into a Champion Suite, total around $510 prepaid (had $300 of FHR credit so shaved that off). This is our 2nd stay overall, last time was both before renovation and before category bump. At the end it didn't matter because they refunded us the entire stay:

- At around 3AM, the fire alarm went off. Figured it's one of those accidental pulls, we went out, and ~10 minutes it stopped so we went back to our room. Lo and behold it goes off again - and goes on and off for the next ~3 hours.
- Saw firefighters and staff walking around the hallway, giving us the update that one of the sprinklers in one of the main rooms broke and flooding several rooms, and causing the alarm to go off constantly.
- 2 hours later (around 5am now), they figured out the room that started it, but still has no immediate resolution to at least stop the fire alarm. Flooding is contained, however, but with the alarm going off it's impossible to sleep.
- Seemingly no end to this in sight at 6am, I went to the lobby (which had a long time at 5am, but now completely empty) and asked is it possible to get a room at a wing that is not affected. FD gave us a room, apologized for the trouble, and said that we will be refunded our stay but will have to reach out to American Express given it's a FHR stay.
- We went to the room, and ... walked in on a room that already had people sleeping there. Awkward. They said they also had to move rooms, but guess the hotel forgot to mark the room as occupied.
- Went back to lobby, got another room (which took a good 10 minutes, since the other FD wasn't sure which room, if any, is safe from the fire alarm noise), finally able to sleep - and it's 6:30am. Since we have to go back to LA by afternoon we had to get up by 10am latest, eat breakfast, then head out right away.

A couple more things, both big and small, that happened throughout the stay:
(+) $100 resort credit for food for FHR, which was nice for some late night snacks; also $25 card (one time use)
(+) 4PM late checkout guaranteed, which I forgot is a FHR perk even though we had to leave by 12:30 this time
(+) Self-parked, and the parking fee never showed up on my bill (even though the whole thing was refunded anyways)
(-) Chromecast didn't work in living room, ended up using my own HDMI cable
(-) Despite us having both the original suite and the new 1-King (and the FD claims we don't need to move our things - we have both rooms), somehow housekeeping thought the suite is now checked out and almost went in to clean it up.
(-) I gave back my room key so needed a way to get out of self-parking lot - FD told me to just talked via intercom. Ended up waiting for someone to reply and had to hold up the line for a good minutes or 2.
(=) It was a nice gesture to give us a new room, but I think it would've been nice if it was more proactive. I only went to the lobby on a whim after 3 hours - probably would've had to endure having no sleep if I never went (we don't know when the fire alarm was finally fixed).
(=) Server at breakfast gave me a hot drip coffee instead of ice coffee. Not a big deal, but they just gave me a new iced one and let me keep both.

The breakfast was good, as it's a mix of buffet and made to order (omelettes), and I liked the spread offered. Nothing fancy, but I think I much prefer this over, say, Oceanside's Seabird/Mission Pacific offerings.
Suite was gigantic like described - and the renovation language is really great to my liking. The secondary 1-King was the same layout as I remembered when I came in 2023 - but the new furnishing makes it a whole lot nicer.

Probably one of the most eventful stay I've had so far. Granted, I think this is less of the hotel's mismanagement but rather just a bad day, but overall I think the hotel excels in service recovery when it needs to be. However it probably would've been nicer to avoid all the misses in the first place. I think I'll come back again and hope for better luck.