Originally Posted by
Clemson
I just started flying Alaska and its partners more this year and was shocked that I need to call in to confirm schedule changes on partner flights booked through Alaska. With United I can just click a button in the app to confirm. In general the United app is just far superior to every other airline app I've used (have used Alaska, AA, Jetblue, JAL, and Asiana's recently).
Hopefully there will be enhancements on the horizon to the functionality of the website and the app for self service. I spent approximately two hours last week to address major schedule changes (most of it on hold in between the reservations agent, rates desk, and a supervisor) on several updates that violated MCT and lack of online rebooking only on global partners.