FlyerTalk Forums - View Single Post - LH 431/25OCT2025 ORD-FRA Diversion to BOS
Old Oct 26, 2025 | 3:15 pm
  #9  
lotterhansa
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Originally Posted by athome
Before anybody asks questions about potential compensation: No compensation due, as an unruly passenger is regarded as extraordinary circumstances, which are outside of the control of the airline.
Only when the airline can proof that they did reasonable measure to take a spare crew to Boston / mobilize an existing crew in Boston (might be challenging as BOS is not a regular B748 destination; but they could have tried getting a crew from EWR/JFK to BOS).
Only then it's extraordinary.

Not sure why people seem to always defend airlines. - That the airline operates a wild zoo of aircrafts is also nothing that helps defining this as "extraordinary".
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