Originally Posted by
lhrsfo
This thread perfectly sums up what I consider to be the very worst part of dealing with BA. It’s completely inflexible and opaque. 90% of the time it doesn’t matter but just occasionally, and usually at times of severe stress, it matters greatly. It feels like you are dealing with a heartless monolith, out to take money from you and cheat you.
I quite like BA’s inflight service, I dislike BA’s IT but, overall, I hate BA because of its callous inflexibility.
When you buy a ticket are you suggesting that the terms of non refundable and/or non changeable tickets are unclear?
There is no cheating going on if you choose to buy a non refundable ticket and the airline refuses to refund
For unplanned emergencies, there is travel insurance available or buy a more expensive ticket that will allow most of fare to be refunded in the 10% cases that occur