Originally Posted by FullFare

What is ominous is the recent, almost duplicate, outage of months earlier, with major ground stop, revenue loss, and keenly upset passengers. They postponed the earnings call because of it.
OK, but Benito and management need to come up with something---badly. I have seen no sincere public apology as of yet (somebody quote it if I missed it). Regardless if there was one, not enough empathy to pax has come out that Ihave seen.