What is ominous is the recent, almost duplicate, outage of months earlier, with major ground stop, revenue loss, and keenly upset passengers. They postponed the earnings call because of it.
OK, but Benito and management need to come up with something---badly. I have seen no sincere public apology as of yet (somebody quote it if I missed it). Regardless if there was one, not enough empathy to pax has come out that Ihave seen.

Above all, there needs to be a plan from AS that convinces passengers, and the world, that they are throwing the kitchen sink at this problem, and updating us continually on what they did.

Logging on to the AS website has persistent frustrating traditions, that mainly revolve around sudden breakdowns while continuing on with booking a ticket or changing a flight, and other things. That is a background baseline that we pax on AS have been enduring for years, keeping many of our frustrations to ourselves, and persevering through (as sharing it on this FT board with comments, wishes, jokes, and other things.

But this is a crescendo of crisis as such has had never been seen with AS. Benito and management have got to confront it, address it, and get the world to think that they are going to put it number one on the list to fix. If not, the bravado of flights to London, Korea, and elsewhere make the airline look out of touch.

I haven't seen the plan yet, or even talk of if. For now, I'm flying elsewhere and purchasing trip insurance on AS flights to Hawaii for non-refundable hotel bookings that I may be vulnerable for because of flight stoppages. Something I never have had to do before. Shouldn't have to be this way.