Originally Posted by
paulg0
I have responded to BA by email on the address that the email to my housemate came from
[email protected] I think. I mentioned the case number in the email and detailed what has happened.
I am erxpecting that BA will either ignore me as I am not the person accused. My housemate has also emailed them with proofs that they requested and mentioned that he is aware that I have contacted them.
I guess my next course of action will be to follow up my email with a written letter giving them 30 days to resolve the issue before we persue through small claims.
You did not mention in your original post that BA had enquired for details of the transactions. Was this before the email you quoted in the OP or as part of it you didn’t include?