FlyerTalk Forums - View Single Post - BA taking over a travel agent ticket

Oct 25, 2025 | 4:30 am

#12

Andriyko

Join Date: May 2005

Location: Kyiv, Ukraine

Programs: Mucci, BA Gold for Life (GGL), TK Elite, HHonors Lifetime Diamond

Posts: 8,361

Quote:

Originally Posted by RichieMc

I never contacted BA on my own. The upgrade was processed. I had a seat in F and the voucher was debited. Aside from the schedule change, there was also a cabin closure.

The bolded part may be the issue. It looks like the correct procedure was not followed here and the agent may have realized that. BA rebooking guidelines say that "When these guidelines are applied, no approval is required from BA Trade Helpdesk." If a seat in F exists on the alternative flight of your preference, it should be yours and the agent should just process the re-issue. Even if the agent messed up it should not fall on you to fix. Perhaps you could clarify with them what is it that requires BA's approval?

Last edited by golfmad; Oct 26, 2025 at 6:30 pm Reason: Fixed for Dark Mode

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