Originally Posted by
Andriyko
No, there is no distinction in the instructions for agents, however, if you look under "process" for upgrades on AA it says that agents cannot service these transactions. It looks like the agent should have processed the commercial booking, but afterwards you should have contacted BAC to process the upgrade.
I never contacted BA on my own. The upgrade was processed. I had a seat in F and the voucher was debited. Aside from the schedule change, there was also a cabin closure.