Hi all, I'm looking for a bit of advice on a horrid situation with BA.

Some months ago I planned a trip to SE Asia with my housemate. Reward fligths were booked with Finnair by me and my housemate transferred 161,000 avios to me to cover the cost.

We had to cancel the trip recently and I refunded the avios points to my housemate. His BA account was subsiquently frozen and today he has just received and amail accusing him of purchasing avios.

Here is some of the text in the email

“A transaction was recently made into your account, that was flagged to us as suspicious.

We note that you secured an Avios credit via an unauthorised method and we referred your report to our principals at the International Airline Group Limited, who have now responded.

They have made enquiries and can confirm the Avios secured by you had been fraudulently obtained from other British Airways Club Members. They are happy to accept you were not involved in the fraudulent activity but regret that, as your purchase was not undertaken in accordance with British Airways Terms and Conditions, the points secured are invalid and will need to be removed from your account. Therefore we have deducted these points from your account and will not be reinstating them. I have been advised to inform you that we will be monitoring your account and any future actions such as these may result in your account being closed”

I have lived with my housemate for many years, both of our BA accounts are registered at the same address. It seems they have’t looked into what should be a fairly comprehesive audit trail. My BA account has remained OK and not been blocked as yet.

They seem to think that their decision is final and there is no recourse here.

Any advice on a way forward or relevent contacts within BA would be great!