Originally Posted by
madrooster
BA has a very well laid out policy for schedule changes. The TA can reissue the ticket on their own and no approval is required from BA.
The policy is here:
https://www.britishairways.com/trave...mer-guidelines
That said, the policy for TAs to apply a GUF does not permit you to book directly into AA revenue A class. Those are supposed to be processed by BA directly as the inventory comes from A-redemption and C-redemption inventory that TAs don't have access to.
So I am wondering if the TA has realised they stuffed up and are now trying to get out of avoiding a fine from BA for it.
The GUF procedure is here:
https://www.britishairways.com/trave...d-card-upgrade
If the ticket is a BA ticket, the TA should follow BA procedure not AA procedure. The applicable policy is the one issued by the ticketing carrier.
Yes I’m as mystified as anyone else as to why this needs Board level approval and a shareholder vote. I made a similar booking with the same TA a couple of years ago with no problem reissuing. Only times I’ve ever used a TA. The A revenue class vs A upgrade space is interesting (the guidelines above don’t make any distinction by the way). I’ve seen a few TAs on FT mention they upgrade into normal A. I can’t imagine they would be doing it regularly if it created some massive issue for rebooking post schedule change as this isn’t exactly some edge case. Anyway, I also have a backup itinerary with both TATLs on BA metal that still have A space. But the ticket is just stuck in some mysterious queue somewhere.