Originally Posted by
RichieMc
Ticket price was the same. Only advantage was they were able to book one of the legs straight into AA revenue A class with a GUF. Looking back I would have done this differently. I know that it is possible for airlines to take over TA bookings. Sometimes for a fee, which is fine. Just wondering is it is possible in this particular circumstance. And failing that, why are BA currently ignoring the TA’s request to make some simple changes? So if the TA is being straight with me, they’ve done all they can and the ball is in BA’s court. The shutdown excuse for BA sitting on this for over a week seems odd.
Different airlines have different approaches, and yes in some cases they will take over a travel agent booking, often as a result of the contracting arrangement with the agent concerned. BA tends to the view that agents are in the business to handle bookings, and so their approach is "hands off" unless within 24 hours of departure or force majeure (e.g. the agent going bust, but the ticket in question was in fact paid up). If there is non BA metal then it gets even harder. I wouldn't take the selling buckets as accurate. Normally speaking agents are pretty customer focused, unless they are totally online only, ticket cash-and-carry. Given the time you should be OK, people can and do change their bookings.