Originally Posted by
MSPeconomist
For some DL certs like GUCs, I remember getting an email in the past confirming my selection and listing the numbers. If you can find such an email, you should be able to call DL and use the certs that way. IIRC the email also had the passcode. I vaguely remember the email sometimes arriving before the certs appeared in my account, so that this was a way to access them about a half hour after selection of the Choice Benefit.
Great point--they were able to look up my certificate number. But i've got a variety of dates that could work and am trying to use delta reserve 2-for-1 and availability is touch and go . . . definitely don't want to spend half an hour on the phone "okay, well how about this option?" when normally I can just look up a few dates on the computer. I am in no immediate rush to book, but it is quite remarkable that we're going on around a week of this bug not being resolved.