Originally Posted by jddssc121

I deboarded myself after "leaving any moment" updates from the captain while sitting at the gate with the door open for 3 hours.

Booked a ticket on full fare United to get home tonight. Will deal with chasing a refund tmrw. Alaska SMS chat has a 3.25 hour wait and the phone lines are hours as well (even as a 100K).

website of course is crapping out so can’t refund online.