Kanobi Welcome to FT
Originally Posted by
Kanobi
I got an award flight with M&M with LH issuing the ticket.
The first leg is operated by TG. The second is by OZ.
I then got notified by OZ that the flight will be rescheduled earlier thus making my connection time "-1 hour". This means the connection is not possible.
The strange thing is the booking is still active and there is no option for rebook being offered!
The flight is in about 2 months. What is my right here? Should I be rebooked on any flight available? And who should be the one responsible for this LH, TG or OZ??
Anyone has similar experience?
As ticket has been issued by LH M&M contact them to resolve the issue. Is there an earlier TG flight or later OZ flight that is suitable? Suggesting a flight, even if not showing as an award, can help. But not guaranteed they would accept your suggestion.
For a flight weeks/months in the future not uncommon for the (3) airline IT systems to take days/weeks to pick up on it
Have asked moderator to move to LH forum-->
https://www.flyertalk.com/forum/luft...iles-more-495/