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Thread: Connecting time become negative! Award flight on partner airlines, who to contact?
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Old Oct 22, 2025 | 5:30 pm
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Kanobi
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Join Date: Oct 2025
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Connecting time become negative! Award flight on partner airlines, who to contact?
Hello all,

I got an award flight with M&M with LH issuing the ticket.
The first leg is operated by TG. The second is by OZ.
I then got notified by OZ that the flight will be rescheduled earlier thus making my connection time "-1 hour". This means the connection is not possible.

The strange thing is the booking is still active and there is no option for rebook being offered!

The flight is in about 2 months. What is my right here? Should I be rebooked on any flight available? And who should be the one responsible for this LH, TG or OZ??

Anyone has similar experience?
Last edited by Kanobi; Oct 22, 2025 at 5:32 pm Reason: Typo
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