Originally Posted by
billdokes
Given the general inconsistency across the MLL network I expect that you are correct. I believe there is a 'Manager' responsible for each MLL which results in that lack of consistency and why some are markedly better than others. Another AC YMMV situation.
I met the YYZ "lounge manager" once. I think it might pre-date both the Cafe and the SS though, but she was in charge of all the MLLs in YYZ.