Originally Posted by
MileTex
Traveled DEN-ORD-LHR-BCN on a First class ticket recently. My originally booked seat DEN-ORD in First was broken so they downgraded me to Y. Then the BA flight to LHR was mechanically delayed 2 hours so I missed my BCN connection in London. They put me on the next flight to BCN in economy instead of my booked CE and I arrived just under 3 hours late. I've emailed BA twice and havent received a response. What compensation am I eligible for and should I find some other avenue to complain to ? Thanks in advance !
So we need a few more details. You almost certainly are entitled to Mennens for the DEN-ORD and LHR-BCN sectors, see the wiki at the top of the thread. However both of these are related to distance and cost, so depending how much you paid the amount of money may be modest. With the links in Wiki and the fare breakdown you can do an approximation of this and then decide how to proceed. If it was just LHR-BCN it's almost certainly better to say to BA "please give me some Avios for the annoyance and I won't take the matter further", since the sum could well be under $50. The AA leg adds an awkward complication - in law AA are responsible for resolving this, but in fact the ticket issuer airline does the refund. The other factor is whether you were more than 3 hours late into El Prat compared to your original schedule. If so it may be open to delay compensation (as opposed to reimbursement) if the delay was down to BA's mechanical issues.