Recently completed a 3 night stay here using FNA awards. Overall a solid stay (except for issues below) and as mentioned above, with how expensive hotels are in Boston, this was an awesome use of our expiring FNA's. Had to book a room with 2 double beds as that was the only thing available, and day of check in that was all they had available for us, so no upgrades. Checking on the app, no rooms available and inquired with the front desk at check in and same thing. She offered if we wanted to come down in the AM, they could look to move us, but we were fine with our room. Agent welcomed us as Globalist and outlined our benefits and gave us six "poker chips" to use for clam chowder (2 per day). We didn't use them, so can't comment on the chowder. It was around 8 PM after a long day, so we settled into the room for the night. Room was an end room on the 10th floor with an awesome view over the water to downtown Boston.

The room itself was fine. Nothing special about it, or any major issues, and everything worked fine. AC struggled a bit to cool down to where we wanted it, but it was comfortable at night. Had a tub/shower combo and water pressure and temperature were great. Ice machine was just off the elevator and had water access as well so we could fill our water bottles. I did use the fitness center two of the mornings and it's pretty small. Just a couple of treadmills, one elliptical machine and one Peloton. Small rack of free weights and one bench, along with around 10 other machines.

Housekeeping was subpar. One day they didn't stop by (to be fair we were in and out of the the room until about 1 PM), but did do a refresh of the room the next day. There was a problem though....We had left around noon and returned around 7 pm to find our door was ajar with the bolt lock sticking out so the door wouldn't close all the way. My heart sank a bit as we came into the room, but thankfully all our belongings were still there and nothing was disturbed. Luckily, since we were at the very end of the hallway away from the elevator, there was no foot traffic down that way. I'm assuming it was the housekeeper as we hadn't requested any other services and weren't notified of any. Since nothing was missing I didn't raise a stink on property, but did address this in the post-stay survey.

We did have breakfast each morning in the restaurant and the food was solid. Nothing outstanding, but plenty of choices for our three days. Each day we ordered entrees, a yogurt parfait, juice and coffee, and one day a side of bacon. All were removed from the bill prior to checkout. Service was friendly and attentive and since we came down later in the AM we didn't have to wait for table. Unfortunately there were a few issues with kitchen protocols around food prep. I have celiac disease and would order options that were gluten free or could be made gluten free (as indicated on the menu). The server was great about notifying the kitchen each morning, but two of the days my omelette came out with gluten free toast (even though I had asked for no toast since most places use a shared toaster). Not a huge deal, but still not great. The first morning I ordered the parfait it came out with sliced almonds instead of granola, and tasted great. The last morning there, the yogurt came out with granola. I asked the server after I had taken a bite and he took it back to the kitchen and brought out one without any topping and said the kitchen had run out of gluten free granola. Five minutes later he came and took the small bowl of potatoes I had and said they weren't the gluten free ones. Luckily I hadn't eaten any of those yet. He was super apologetic and gave a discount on the check (apparently American Airlines gets 25% off, as that's the discount he used!). Thankfully I didn't get sick as that was our travel day home. I know eating out is a bit of a crapshoot, and am super understanding of how difficult it is for kitchens to try to accommodate the many dietary issues out there, but I was disappointed at the repeated issues there and shared this in the post-stay survey. Probably the most annoying part of it all was the canned response back regarding the issues raised. It didn't really address any of them directly, but just had boilerplate language about how they'd use the comments to help inform staff.

With all that said, I do think the hotel is a solid choice for Boston. It would have been nice to be a bit more central to downtown, but we used the ferry each day to go to town and then paid about $15-$20 for an Uber home at the end of the day. I would stay here again and appreciate it being a Cat 4 option for FNA's or points.