Originally Posted by
LesPaul30
…Edit/Update: Called into 1k line - they said yes to Polaris at EWR, and no on baggage being checked through. I am always a little skeptical with them and didn’t want to HUCA and chase down a different answer so figured I’d come on here to the experts!
Frankly, you shouldn’t rely on what phone agents say relative to bags and lounges. Their expertise is in ticketing. They usually only have a tenuous grasp of policies beyond that. What counts is what you run into at the check-in counter or lounge entrance.