Color me shocked (email from Citi)
Hi, xxxxxx
Thank you for opening a Citi Strata EliteSM account. At Citi, we take your security seriously and sometimes this means we need additional information to verify an account. As a result, your account was placed on a temporary block for verification purposes. We apologize for any inconvenience this may have caused.
We're pleased to let you know that your account information has been verified, and you're able to use your card. As a valued Citi customer, we're offering you the following for any disruption this may have caused you, which will be processed within 5 business days:
• Annual Membership Fee: We're issuing a statement credit equal to the amount of the Annual Membership Fee ($595). If any Authorized User Fee(s) ($75 for each user) were charged to this account prior to the date of this communication, we'll also issue a statement credit in the amount of that fee(s). Please note that you must continue to make at least the minimum payment due on the account by the payment due date on your billing statement.
• Welcome Bonus Offer:
We will award your welcome bonus offer of 100,000 ThankYou® Points, without the need to meet the spend requirement. Your account must be open and in good standing at the time the points are awarded.
We thank you for your patience and understanding through this process. If you have any further questions, please call us at 1-833-888-2168 Monday-Friday 8 am-8 pm and Saturday-Sunday 10 am-6 pm EST. For TTY: We accept 711 or other Relay Service. We truly value your business.
Last edited by beachfan; Oct 18, 2025 at 12:56 am