Originally Posted by
glenny84
I'm not sure if this is the right thread to ask this...sorry in advanced, but any tips for getting a FF# to show on our boarding passes? AS Sapphire here - our Sapphire status shows on the BA/AY/QF websites, allows us to select seats for free. AA RTW Desk issued ticket.
So far on this ticket, we've never been able to check in online for any of our segments. Today, flew on AY from HEL to ZRH. Checked in at the desk, they printed our boarding passes, but status/FF # did not print out. The agent removed our FF#, re-added it, could see the status, re-printed, and it still didn't show. She said that the FF# wasn't "activating"? I'm not 100% sure what this means. We've had this issue on our Qantas flights as well - the status shows on the Qantas website, but never does when we check-in. Thank you in advance.
I've had this problem before, and despite numerous fixes (calls, sitting at the desk etc.) it really doesn't seem to be able to be fixed - it was particularly a problem with Qantas. My conclusion was that the Qantas system doesn't deal well with tickets with so many legs that have been reissued a few times. Unfortunately I never managed to fix it on the one RTW ticket that had this problem with Qantas - though Cathay was able to fix and add my FFP fairly easily for their leg (after Qantas), as was AA after significant effort from one agent for one leg (before Qantas). So I am afraid to say you may be stuck (or we can both learn what the real fix is), luckily in my case it happened after I had selected seats.