Originally Posted by
percysmith
(Edited 5pm) Not particularly customer friendly.
In fact, I will analogise it to QR/AY unbundling lounge from Business.
AY/QR Business Lite
Previous practice: Business means lounge
New Enhanced (Elevated) practice: Business means seat only - buy lounge separately (and in outports, not particularly easy to add on)
CX Light/Essential/Flex
Previous practice: fare buckets reflect demand, but higher fare buckets get better status earn and booking benefits e.g. free cancel
New Enhanced (Elevated) practice: fare buckets reflect demand, but booking benefits are unbundled. Also if you care about status earn, you're going to put in more work/$$$ to ensure you end up in the correct fare code (with the additional fare not necessarily yielding booking benefits)
when you mean new enhanced (elevated) practice, are you referring to the new membership program?