I'm not sure if this is the right thread to ask this...sorry in advanced, but any tips for getting a FF# to show on our boarding passes? AS Sapphire here - our Sapphire status shows on the BA/AY/QF websites, allows us to select seats for free. AA RTW Desk issued ticket.

So far on this ticket, we've never been able to check in online for any of our segments. Today, flew on AY from HEL to ZRH. Checked in at the desk, they printed our boarding passes, but status/FF # did not print out. The agent removed our FF#, re-added it, could see the status, re-printed, and it still didn't show. She said that the FF# wasn't "activating"? I'm not 100% sure what this means. We've had this issue on our Qantas flights as well - the status shows on the Qantas website, but never does when we check-in. Thank you in advance.