Originally Posted by HeadInTheClouds

Update: Third time was the charm. Agent got it all processed and pushed through no problem.

What does disappoint me with Delta is the quality of the phone agents. On Delta, I am Diamond, and the agents, while all absolutely pleasant as can be, can be shockingly unknowledgeable. On AA, the quality of agents I get as a mere Platinum are leagues better than the DL Diamond agents.

Anyway, not complaining as my two $1100 one way LAX-AMS-JNB upgrades to KL business is an absolutely crushing value!