A mixed bag question that may be better described as an exam question for analysis. AA flight delay caused me to miss LHR BUD flight which was rebooked. I am discussing this on the AA forum but wonder if the LHR BUD element adds to the resolution mix which is the only reason I am posting it here. If not relevant I apologize to moderators however an analysis does assist a better understanding of interplay between One World carriers. The starting point for me is my understanding that the AA ORD LHR flight being late to LHR does not activate EC261 because AA is not an EU carrier as would be the case if the AA flight was a BA codeshare. However, AA's comments as to how to challenge the decision is unclear and possibly confused?? See my comments below.
AA flight reward booking
YVR ORD LHR BUD
YVR to ORD AA
ORD to LHR AA
LHR to BUD
BA
ORD to LHR delayed by around 4 hours arrived about 4 hours late, causing rebooking on afternoon LHR BUD flight and again arriving about 4 hours late.
Delay reasons supposedly per AA late aircraft maintenance issues.
‡DTE CHNG FLT‡ ORIG 29SEP ORD 540P T3 K9 LHR ‡ 720A 7ORD/AURA DLY FLT IN PROGRESS *1748*CRCYMG 3ORD/ETD2100 LMT-LATE ARRV A/C DUE TO PRIOR MAINTENANCE DELAYS-E *1853 2LHR/PRE1029 *18
AA customer service response...due to weather and added the following comments.
Please be advised that flights to and from Canada fall under the Canadian Air Passenger Protection Regulations (APPR). Per the APPR, airlines are required to compensate passengers for flight delays or cancellations that result in a three or more hour delay to the final destination, as long as the disruption was within the airline's control and not related to safety.
We checked your travel itinerary and see that you are not due compensation under the APPR, as the flight delay/cancellation was due to weather.
and in the email
If your comments are related to American Airlines service to, from, or in the United Kingdom and we have reached an impasse in terms of resolving your complaint, please know that we are obligated by the Civil Aviation Authority (CAA) to inform you that you may contact a CAA-approved Alternative Dispute Resolution (ADR) provider competent to deal with airline service complaints. American Airlines, however, does not participate with an ADR in resolving disputes.
How to make sense any of this? Follow up with Canadian Air Passenger Protection Regulations (APPR)? then why the reference to CAA and finally, if providing a reference to CAA why bother providing it if in the next breathe AA states it does not participate?
As for APPR Canadian...YVR to ORD was not the issue...does APPR drop off at that point as the delay was the ORD LHR leg? Contrary to what AA has written in the email.
May have answered my own question ( I also see that Canadian remedy does not preclude entitlement in other jurisdictions)
connecting flights taking place outside Canada, where the connecting flight is operated by the same air carrier that operated the flight to or from Canada;