Originally Posted by
QRC3288
The majority of the traveling public I think are better served by the more simple names CX has in plain English, even though it's annoying for us.
(Edited 5pm) Not particularly customer friendly.
In fact, I will analogise it to QR/AY unbundling lounge from Business.
AY/QR Business Lite
Previous practice: Business means lounge
New Enhanced (Elevated) practice: Business means seat only - buy lounge separately (and in outports, not particularly easy to add on)
CX Light/Essential/Flex
Previous practice: fare buckets reflect demand, but higher fare buckets get better status earn and booking benefits e.g. free cancel
New Enhanced (Elevated) practice: fare buckets reflect demand, but booking benefits are unbundled. Also if you care about status earn, you're going to put in more work/$$$ to ensure you end up in the correct fare code (with the additional fare not necessarily yielding booking benefits)