Originally Posted by brosnan6

Does anybody have a solution for not even being able to get a OTP for the points combine? I keep getting the error page once I hit submit "Confirm Your Identity. We're having trouble confirming your identity right now. For your security we'll cancel this request. Please try again later." Doesn't even prompt me to receive or enter a OTP, just immediately errors out once I hit submit. Only option at that point is to hit "close" and it takes me back to the page where I hit submit and then adds an error message "There’s been an issue. We can’t process your order right now. If the issue persists, please call the number on the back of your card."

This is happening with all cards across 3 different logins for me and my wife. I've tried Chrome, Safari, and the app and it results in the same error every time no matter which cards or amount of points I select