Originally Posted by
Monoboy
Hub captive, SLC here. Overall and as it relates to upgrades, i find that this year has yielded much higher percentage of upgrades since now MM status supercedes other levels/tiebreakers. The CBs are great, IMO, and i appreciate the added benefits/choices offer over the last year. My wife is PL and she does note that it takes a few more minutes for her calls to be answered overall than mine calling in as DM which is good to know. I do find that in times of IROPS etc, contacting a DL agent is always helpful with getting back up bookings in place etc. Unsure if that is same for all Skymiles members but just anecdotal on my side.
Agree… this year has been good. As a 2mm, I generally find myself at the top of the upgrade pile. Sadly, that’s all about to end. Increasingly, people will game the C+ purchase and the “experience” tier. This now takes priority over the most loyal customers. It’s too bad really. A lifetime (literally) of loyalty no longer matters. Now its all about the few extra bucks from an “experience” which is literally no different from any other cattle-car seat.