Originally Posted by
Eastbay1K
In any event, deleting a segment requires a reissue and repricing, as various fees and taxes need adjustment, and the two flight coupons need to be turned into one, allowing the nonstop flight. The only likely way to have an exception is for day of travel IROPS when the flights are under airport control and the agent may bypass the rules and deal with the accounting aftermath later.
That's not true. For a
voluntary change, i.e. one initiated by the OP, that logic would apply. But for an
involuntary change, that's not the case. If OP is on a single PTY-LAX fare with connections or stopovers at MEX/GDL, then skipping GDL would be an involuntary change precipitated by AM's cancellation of the initial MEX-LAX flight.
Originally Posted by
Alec84
Each layover, or stopover, not really sure which term applies in this case, is less than 24h.
The 24 hours may or may not be relevant depending on the fare rules. Generally, for many airlines and fares, a stopovers means more than 24 hours; anything less would be a "connection". "Layover" doesn't really have any defined meaning anywhere in the industry, it's just something people use in conversation.
But 24 hours may not always be the relevant threshold, even if you're crossing a border. I'm not familiar with the intricacies of AM's fare rules or general terms and conditions, but as an example from elsewhere in the industry, Air Canada limits connections to 10-12 hours on tickets within Canada and the US; more than that and it's a stopover, even though it's <24 hours.
That being said, I took a quick look at the fare rules for a few of AM's PTY-LAX fares. PTY-MEX-GDL-LAX is a permitted routing, and I didn't see any modification to the stopover rules that would suggest your connections would count as stopovers even though they're <24 hours.
This doesn't conclusively prove that you
do have a single PTY-LAX fare, but it's certainly
possible.
If you do have a single PTY-LAX fare, then as I said above, your request to remove one of the connection points is reasonable and should come without repricing. If that is the case, I have no insights in to how to get booking.com to see it; this kind of thing is why I avoid OTAs like the plague.
Another possible approach though: what would it cost to buy a new ticket? If it's the same or similar, you might consider just having booking.com refund you and buy yourself a new ticket.