Originally Posted by
rylan
Yes Hertz RIC went down the crapper... same experience earlier in Sept - Ultimate Choice was killed there and you get to wait in line at the normal gold booth for a car assignment now, even though the lot has a pile of vehicles in the PC and 5* sections sitting there... and they don't want to give you much if anything better than what you reserved, even though as a PC, booking a midsize is supposed to get you pick of anything in the PC area.
Agent behind the gold booth counter said management was annoyed with people booking midsize and picking larger cars/suvs. Absurd if thats the real story.
They may be climbing out of the drain. I just picked up my first rental (after the experience where Hertz defrauded me that I ranted about
:
Is "B" better or worse than "D" (I think RIC scammed me)) and Ultimate Choice was back (even had my name on the board for a change!) -- agent at the exit gate was the most friendly Hertz Richmond employee I've had in a long time and said that they just restarted Ultimate Choice on Friday (i.e. 10-October-2025).
Hopefully local management got either some sense knocked into them by higher ups or got replaced (I know from ~2020-2024 local management seemed to be a bit of a revolving door, no idea if that has settled down)