Originally Posted by
guv1976
If this was for travel to or from the U.S., then a complaint to the U.S. DOT would be in order. But don't expect a speedy resolution because of the current U.S. government shutdown.
Yes, it's MAD-LAX so U.S. is involved. I didn't know if Iberia cares what the US thinks, but it's worth a shot. It's definitely in violation of their T&Cs. Hopefully there's some sort of enforcement mechanism available.