Originally Posted by
diesteldorf
Just posting a data point:
Booked a refundable Delta ticket for one-way DELTA-MAIN COACH $135.00
Waited a few days.
Found a DELTA FIRST CLASS ticket on the same route for +$258.00
Went into the Delta mobile app to change the ticket and waited a few days for the $258 Delta charge to post.
When I called this morning, I told the rep that the $135.00 charge was for a coach ticket and the $258.00 charge was for a seat upgrade to first.
She waited a few minutes for their system to pull up eligible charges on my account and asked me again what charge I wanted to apply my 2025 TRAVEL CREDIT to.
I re-verified and it took her another minute and all is well.....
I was watching a video on Youtube where the cardholder would call the number on the back of their card and simply tell the rep, "I would like to use my $300 annual TRAVEL CREDIT for any eligible charges....."
The rep would pull up all the eligible travel charges and apply the credit, to Ubers, parking, whatever....
On the statement, it does show up as a TRAVEL CREDIT, not a flight or airline incidental credit.
I've had the card for many years and know what are considered eligible charges and seat upgrades have always qualified, but has anyone just called the number on the back of the card and just said: "I would like to use my $300 annual TRAVEL CREDIT for any eligible charges....." ?
What happened?
It seems you have found a YouTuber who successfully engaged in credit card fraud, or got an agent who was mistaken.
The credit is not applicable to anything that is coded as travel, but rather specific kinds of charges. There are many experiences in this thread of people who have taken advantage of the manual nature of the credit to abuse the system over the years.