Indeed a pleasant surprise to get a personal call from AA, but I'm curious what your feedbacks were to them?

I can think of one on top of my head about the phone line - they gotta switch out the new female computer generated voice when you dial in, it sounds so robotic and dead. The older male voice was slightly better, at least sounded a bit more cheery. AA should hire a real person's voice recording, it's a tiny thing that makes a big difference in a company image.