FlyerTalk Forums - View Single Post - 2 rooms, 4 adults- Can't check in unless the person named on the res is present
Old Oct 12, 2025 | 10:26 pm
  #9  
MSPeconomist
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Originally Posted by MarTN
The rest of the family was unloading the car as I went in to check in and get our keys. For the first time ever, the front desk said the named reservation holder had to be present. I had given her my drivers license that had the same address as the Bonvoy account. Nope. I was stunned. What if we had been in separate cars? What if they had to go straight to a meeting? Has this happened to anyone else?
If you're booking multiple rooms with an adult in each room, you could book each room separately in the name an adult occupant, but I suspect you're trying to collect more points in your account by doing it this way. There also could be issues involving special rate plans if you're the only one eligible to use the rate.

Hotels are allowed to (and IMO should) deny elite benefits until the elite guest arrives, or charge for those benefits such as upgrades and lounge access if the elite guest never shows up.
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