Originally Posted by
MarTN
Thank you for the replies. We have never had this happen before. And I have never called ahead to list the names of everyone in the rooms on our reservation. We often book 3 rooms for family gatherings where people are arriving in 3-4 cars from different cities. I guess I will call ahead and list names from now on.
That would be a good call if the person on the reservation isn't going to be the one that tries to check-in first.
Pretty good practice by the hotel to match the ID to the name on the reservation, don't you think?