Yes. I took JetBlue from LGB to IAD last year, and knowing that Long Beach is a small airport I slept in and arrived about 30 minutes prior to my 6-something a.m. flight, thinking there wouldn't be any delays in returning my rental car, checking in, or proceeding through security.

Unfortunately, I got the SSSS on my boarding pass this time (as I always seem to do when flying a low-cost carrier). Not only did I have to go through a bag search and patdown, my laptop computer somehow tested positive for explosive residue. The whole TSA haraSSSSment process took almost the entire half hour, and I was worried I'd miss my flight. In the meantime, the gate agent kept announcing over the PA, "passenger Wahooflyer please report to gate x for an immediate departure to Washington Dulles," but there was nothing I could do.

While I was waiting for TSA to rescreen my laptop, a JetBlue customer service supervisor walked over and told me she'd hold the flight for me. She even helped carry one of my bags and escorted me onto the tarmac, up the stairs, and on the aircraft.

I was very impressed by her excellent customer service skills, and wrote a letter to JetBlue to commend her.

If JetBlue had a more meaningful frequent flyer program with elite status and international award travel, I might fly them again. JetBlue's in-flight experience is great for the occasional flyer, but I fly 170,000 miles per year and expect more for my loyalty than a couple of free tickets to Buffalo and blue chips. The employees at B6 all seem to enjoy their jobs and care about their customers, which is great. But US Airways and American Airlines employees have gone beyond the call of duty for me in many instances as well, and with the legacy carriers matching the LCC's fares, I have no reason to fly JetBlue.